Space Age Technologies is the leading IT platform provider specialising in small and medium businesses with head offices in the greater Cape Town region
 
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Managed Services

Small and Medium businesses need to be able to focus on their core business, with the peace of mind that their IT system is being closely monitored and secured, with any needed support delivered promptly and effectively – 24×7. Maximum uptime and fixed support costs are very definite requirements for our clients, whose IT systems are business critical.

Managed Services

Space Age client engagement model : Managed Services

Our Managed Services provide not only fixed cost maintenance and support for the entire IT platform, but also network administration and valuable consulting to ensure your IT solution is operationally and strategically in step with your business’s needs. The services are staged from a basic platform offering, through to full support, as summarised below.

SATAware :
Platform

  • Server and User support infrastructure
  • Automated reports

Automation

  •  Server monitoring and notification
  • Workstation optimisation
  • Software patches for named applications
  • Daily antivirus pattern update verification
  • Daily backup verification

SATAssist :
Remote

  • All remote support (24×7 for servers; office hours for workstations)
  • Remote assistance : “How do I ?”
  • Installation of named applications
  • Support escalation (remote only)

Onsite

  • Onsite support
  • Support escalation (remote and onsite)
  • Disaster Recovery

SATAssure :
These high value offerings are built on, and depend on, our SATAssist services.
Network Admin

  • Dedicated technician
  • Impact assessment of managed services reports
  • Vendor co-ordination
  • IT infrastructure documentation
  • Implementation of best practices and standardisation
  • Implementation of IT policies

Virtual CIO

  • Consulting : IT strategy, planning and budgeting
  • Risk identification and assessment
  • Capacity and growth planning
  • Evaluation of technology solutions for the business
  • Project management
  • Regular communication and account management

 

For further information on the above service offerings, please download our Space Age Technologies Managed Services brochure.

We have been providing this 24×7 service to our clients since 2001 – when such a service was unheard of in the SME market. We therefore can claim to have more experience in offering Managed Services to SMEs in South Africa than most SME-focussed service providers in South Africa. Our internal systems and processes are very well developed and our people understand the value of the service we provide.

A true differentiator of our service is the free disaster recovery option we include on all servers under our “SATAssist Onsite” service agreement.

We also offer a more strategic level of service to all our managed service clients : assisting with the compilation of the business’s annual IT Budget. By planning ahead for the year’s IT spend, we assist our clients to successfully implement their IT strategy, and thereby, to achieve their business goals.

For more information on how our Managed Services can help you keep your IT systems running efficiently, helping you to achieve your business goals, contact us now to arrange a meeting with one of our Solutions Consultants.